Our Privacy Statement
Hamofa, located at Bedrijfsstraat 4, 3930 Hamont-Achel, Belgium, is responsible for the processing of personal data as outlined in this privacy statement.
Personal data we process
Hamofa processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:
- First and last name
- Internet browser and device type
- Address details
- Phone number
- Email address
- IP address
- Location data
- Data about your activities on our website
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children’s online activities to prevent data being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@hamofa.com, and we will delete this information.
Hamofa processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and/or promotional materials
- To contact you by phone or email if necessary to perform our services
- To inform you about changes to our services and products
- To deliver goods and services to you
- Hamofa also processes personal data if we are legally obliged to do so, such as data required for our tax return.
Automated decision-making
Hamofa makes decisions based on automated processing that may have (significant) consequences for individuals. These decisions are made by computer programs or systems, without human intervention (such as a Hamofa employee).
Ortto
Hamofa uses Ortto to automatically process data collected through contact forms on the website. When someone submits a form, the data is automatically sent to Ortto, where it is included in a marketing and communication platform. Based on pre-defined rules, Ortto may take automatic decisions such as sending follow-up emails, adding contacts to campaigns, or assigning lead scores. These automated processes may affect how and when someone is contacted.
Other
Other limited forms of automated decision-making may occur within Hamofa, such as automatically sending confirmation emails, system notifications, or standard responses based on pre-configured rules. These processes are generally administrative and have minimal consequences, but are executed systematically without human involvement.
If you have questions about this automated processing or wish to object to an automated decision, you can contact us via info@hamofa.com.
How long we retain personal data
Hamofa does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data: #retention_period
Contact details
Personal data entered via our contact forms – such as your name, email address, and phone number – is retained for up to two years. This allows us to handle your request and follow up if necessary. If no further interaction occurs during this period, your data will be automatically deleted.
Customer and invoicing data
Data required for customer management and invoicing, including name, address, VAT number, and payment info, is retained for seven years as required by tax and accounting legislation.
Job application data
If you apply for a job with us, your application data (CV, motivation letter) is retained for up to four weeks after the application process. With your explicit consent, we may retain it for up to one year to contact you for future opportunities.
Newsletter subscriptions and marketing preferences
If you subscribe to our newsletter, we retain your data as long as you remain subscribed. After unsubscribing, your data will be deleted or anonymized within one month.
Technical website visit data
Technical data such as IP address and browser information collected during website visits is retained for up to six months. This helps us maintain security and improve site performance.
Sharing personal data with third parties
Hamofa only provides your data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Accessing, modifying, or deleting data
You have the right to access, correct, or delete your personal data. You can also withdraw your consent or object to our processing. You have the right to data portability, allowing you to request that we send your personal data to you or another organization. Requests for access, correction, deletion, or transfer can be sent to info@hamofa.be. To verify your identity, please attach a copy of your ID with your request (with photo, MRZ, passport number, and BSN blacked out for privacy). We will respond within four weeks.
How we secure personal data
Hamofa takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if you suspect abuse, contact our customer service or email info@hamofa.com
